FAQ

How can I contact you?

To contact us please click this link and that will give you all our contact details 

What are your opening hours?

We can be contacted directly Monday to Saturday between 9:00am to 7:00pm

Are you open during lunch hour?

Yes, we can be contacted anytime during office hours 9:00am to 7:00pm

Do you have a retail store that I can visit?

Yes, we would love to have you visit our large Retail Showroom called Medical Mobility which is located in Tralee, Co. Kerry. For Directions just click the tab that is shown on the map at the bottom of our homepage.

Do you supply to members of the public?

For nearly 30 years it has always been our priority to deal directly with the public and be Customer led in the Products that we supply. We are recognised for the level of service we provide for all our Customers   

What is the cost of shipping?

We have a Free Shipping Promotion running until Christmas for Customers in the Republic of Ireland. UK Shipping is €9.95 per package.

How long will I have to wait to receive my order?

If it is a stock item, once we receive the order before 12pm you will receive next day delivery in most cases. An Post advise us delivery is between 1-3 days but they have provided a fantastic next day service to date. UK orders may take between 3-5 days. If it is a non-stock item it will take longer but we will communicate with you to give an accurate delivery date. Generally it will be within a week from time of ordering. We understand the need to receive our products as soon as possible so we make every effort to deliver without delay.

If my question is not answered who can I contact?

If you have any further questions which are not answered in the above please feel free to email us at info@mobilitygenie.ie and we will answer you directly and add it to our FAQ page.